VitalBet FAQ – All your questions answered here

KYC (Know Your Customer) verification is mandatory before making a withdrawal. It protects your account security and prevents unauthorized access. The process is straightforward and typically completed within 24–48 hours.

• Proof of Identity (one of the following): National ID (NID), passport, or driving licence — clear photos of both the front and back
• Proof of Address: Bank statement, utility bill (electricity or gas) — no more than three months old
• Payment Verification: The name registered to your bKash or Nagad number must match the name on your account

How to submit: Log in, go to Account Settings → "Verification" section, and upload clear photos or scans of your documents. Blurry or incomplete images may require resubmission.

A confirmation will be sent to your email once verification is complete. If you run into any issues, you can also email your documents directly to support@vitalbet.biz.

To see all active promo offers on VitalBet, go to the top menu on the site Bonus Page Visit the page to see all current offers, terms and conditions, and their validity periods in one place.

Update frequency: VitalBet adds new promo offers every week. During major tournaments — such as the Cricket World Cup, IPL, and UEFA Champions League — special limited-time offers are available for just a few days.

• Weekly Reload Bonus – updated every Monday
• Match-specific boosted odds offers – updated daily
• Cashback offers – typically weekly or monthly
• VIP-exclusive offers – varies by VIP tier

Keep email notifications turned on so you never miss an offer, and regularly check the Bonus Page Check.

A wagering requirement (or rollover) means you must wager the bonus amount a set number of times before you can withdraw it. It sounds complicated, but the calculation is straightforward.

• Progress counts only from bets placed with bonus balance, not real balance
• Bets typically count toward wagering only if the odds are 1.50 or higher
• Certain sports or markets may be excluded from wagering — check the bonus terms for details
• Wagering completion period is typically 7 to 30 days

Each bonus has its own wagering requirements. To see the exact terms, click "Terms & Conditions" next to that bonus, or Terms & Conditions page Read.

Claiming the VitalBet welcome bonus is straightforward — once you make your first deposit, the bonus is credited automatically with no need to claim it separately. You will, however, need to meet a few conditions.

• Step 1: On the registration page and open a free account — just enter your name, email, and phone number
• Step 2: Verify your phone number with an OTP
• Step 3: Make your first deposit — minimum ৳200 (a higher minimum may apply depending on the bonus terms)
• Step 4: Once your deposit goes through, the bonus balance will be credited automatically — usually instantly or within 15 minutes at most

Important: The welcome bonus applies only to each person's first account. If the same person holds multiple accounts, the bonus may be forfeited. To learn more about the bonus validity period and wagering requirements, Bonus Page See.

On VitalBet, your full betting history and financial transaction records are available to view at any time. Reviewing this information makes it easy to understand your own betting patterns.

What you'll see in your betting history:

• Date, time, match, market name, and odds for every bet
• Bet amount and outcome (win / loss / void / pending)
• Total winnings and profit/loss summary
• Filter by date

What you'll see in your transaction history:

• Date, amount, and status of all deposits
• Withdrawal Requests & Processing Times
• Bonus credit and debit records

To download a statement, send a request to support@vitalbet.biz – we'll email you the data for your specified period.

An accumulator (or acca) is a single bet that combines multiple match outcomes. All selections must be correct to win. The risk is higher, but a winning acca pays out the product of all the odds – making the rewards much greater.

How to do it:

• Step 1: Go to the betting page and click on your preferred outcome for the first match – it will be added to your bet slip
• Step 2: Open individual matches to add more selections — your bet slip will update automatically
• Step 3: When you add 2 or more selections, the "Accumulator" option will appear automatically on your bet slip
• Step 4: Enter your stake and review your potential winnings — then click "Confirm Bet"

Accumulators generally allow between 2 and 20 selections. Keep in mind – if even one selection is wrong, the entire bet loses. Start with smaller stakes. For full rules, see our Betting Page See.